Behavior Analysis and Observational Techniques
Transportation Security can no longer rely on equipment alone…
To face its greatest risk, “The Human Factor;” the security process that guards our transportation industry needs to face it with the same weapon “The Human Factor.” It seems like the logical answer, yet most departments within the Transportation Security Industry including the Aviation Security, Maritime Security, and Mass Transit Security Authorities, find it simpler to allocate, justify, expense, and depreciate the latest scanner, the newest camera, or any other sophisticated piece of equipment, than it is to fund basic training for their workforce on what at first sight some consider as an unproven approach, or a New Age solution to a real Problem.
The switch blade will win over the cell phone any day of the week, and raw emotion will overshadow any logical thought. However, it is this same logical thought process that fails to mitigate the current and foreseeable Risks in the Transportation Security Industry. We can sit in a dark room and develop an infinite number of technologies, systems, or processes, but until we learn to manage the basic confrontation – Eye ball to eye ball & Mind to Mind – It will remain nothing more than a feeble attempt to hide behind a bigger wall, and on the other side of the wall that unseen enemy simply “knows” and waits.
The real solution to the Transportation Security dilemma requires “Security Conscious” frontline customer service personnel that can effectively identify, recognize, and communicate “suspicious and criminal behavior,” and a simple communication system that can evaluate, classify, and prioritize a level of response that simply makes sense.
Right now; we have airline, cruise line, and mass transit customer service agents, that are more concerned about their jobs than about paying attention to the behavior displayed by that passenger in front of them. Corporate Departments responsible for Passenger Security, drowned in paperwork and reports that focus their attention on last months results, instead of on today’s activities, tomorrows challenges, and unable to communicate their observations to the corresponding authorities responsible for the Security of the Transportation System . We also have Police departments responding to situations that are out of their control from the start, because “Abnormal Behavior” remains a grey cloud in the communication process, and because if the officer is taking a proactive approach he/she may not have the training or experience to recognize and discern “Deceptive Behavior” among a crowd of passengers or in a transportation setting.
Both Corporate Security Departments, and Law Enforcement agencies responsible for the security of the Transportation Industry, find comfort in demonstrating success through accounting figures, and are faced with public relations dilemmas of privacy rights and security effectiveness. However, Until Customer Service, Security training, conflict resolutions, and Emergency Response programs all focus on identifying, recognizing, and communicating what constitutes “Deceptive Behavior” effectively across all areas and levels of these entities, Security in the Transportation Industry will remain at the “Window Dressing” stage that lends itself to miscommunication, and finger pointing instead of actually dealing with the issue.
“Deceptive Behavior,” Be it in a terrorist, a drug smuggler, a criminal, or anyone who is attempting to violate established rules can be observed, recognized, interpreted, verbalized, and communicated effectively to Security Personnel and other Authorities responsible for the security of the Transportation Industry. Basic “Behavior Analysis and Observational Techniques” can effectively bring to life the global concept required under the different Transportation Security codes and programs that guide the Security of Airlines, Airports, Cruise ships, Seaports, Rail and Bus terminals.
The commitment and dedication of the entities that have and still safeguard us against this unseen enemy, has never been brought into question. It is perhaps, time to provide them with the necessary training for them to effectively recognize that enemy, against the background of the other 99.9% of innocent travelers, who are unaware of the inner workings of this new war, and who continue to hold expectations of service, safety, and security that are unbiased and respect our human rights.
Transportation Security Training that fits your needs
Visit our Security Training Calendar
Download our Brochures NOW
Or contact us for a Free Evaluation